7 Steps on How to Be an Effective Host-Hostess in a Restaurant
There are many skills it takes to effectively host or hostess in a restaurant. Customer service is always the main focus of this job. There are 7 easy steps you should know to make the customers happy and do your job effectively.
1. Greeting Customers.
When a customer comes into a restaurant the host or hostess is usually the first person that they see. It is important to make a good first impression. You should always be smiling and greet the customers no matter how busy you may be. It is important to acknowledge the customer even if you have to tell them you will be with them in a minute.
2. Seating in a rotation.
Depending on what restaurant you are working at, there are different kinds of seating rotations. Seating guests in an appropriate table or booth for the size of their party is the most important. Then going by a rotation among the waiters and waitresses is important so that they can have enough time to greet and take care of each table, as well as have an even amount of customers each shift.
3. Maintaining a wait list.
When the restaurant gets busy and the dining room fills up you need to maintain an effective wait list. Keeping customers in order of when they came into the restaurant or called ahead. Make sure you give the customer an accurate estimation of a wait time and do whatever you can to make them happy while they wait.
4. Setting up reservations.
When customers make reservations for larger parties they expect to have their table ready for them at a specific time. It is important to make sure the reserved table is clean, has enough chairs, enough menus and appetizer plates for the number of guests, and has any other previously specified things like balloons or high chairs for small children.
5. Giving customers menus, silverware, and dinner specials.
This is the most basic part of seating guests, making sure that they have clean up to date menus, as well as silverware and a napkin, and a list of the dinner specials. It may also be necessary to make sure there is a drink and/or dessert menu.
6. Answering the phone.
Customers also deserve great customer service when calling the restaurant. Is important to answer the phone quickly, not keep people on hold for an excessive amount of time, and answer any questions they have completely.
7. Answering questions.
As a hostess it is important for you to be able to communicate with customers about special events going on, restaurant policies, and other important information about the restaurant itself.
In conclusion, all of these steps are important to being an effective host or hostess in any kind of restaurant. Great customer service is always important for making customers enjoy the experience and keep coming back. Learning the skills to work well with customers will also carry over into other professions.
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